DELIVERY

" DELIVERY IS FREE AND WE WILL SEND YOU A DELIVERY MAN IN CASE OF RETURN"

For all orders confirmed before 12:00 p.m., Monday to Friday (excluding public holidays), the products ordered will be shipped within 48 hours.

The products are delivered by Cathedis within 3 working days from confirmation of the order by Banzola Collection. The carrier is solely responsible for any exceeding of the indicated deadlines and in such a case, this cannot under any circumstances give rise to any compensation for the benefit of the Customer. Delivery costs on Moroccan national territory are free, for international orders they can be offered for the purchase of products above a certain order amount. In all cases, delivery costs are clearly indicated to the customer during the order process.

For security reasons, orders cannot be registered for delivery to the address of a hotel or other accommodation, a post office, a post office box or an address or non-fixed domicile (that is to say, and without this list being exhaustive, mobile homes, caravans, campsites, and other non-fixed domiciles) or in a collective place where an address cannot be assigned individual and lasting to a natural or legal person.

The customer is required to pay particular attention to the contact details completed in the order form and in particular to the delivery address. In the event of a customer error in the delivery address, the package will be returned by the carrier with the mention NPAI (“does not live at the address indicated”). In this case, delivery costs will remain the responsibility of the Customer.

The customer must check the good condition of the products upon delivery. Any anomaly concerning delivery (damaged packages, missing products, late delivery, etc.) must be the subject of reservations recorded on the delivery receipt presented by the carrier. The customer must also report this by e-mail to serviceclient@banzola-collection.com in order to improve the quality of service that can be offered to them and to carry out an investigation with the carrier. In the event that the customer has reported a missing product, an investigation with the carrier can last up to 21 working days. If during this period, the product is found, it will be immediately redirected to the delivery location designated when ordering. On the other hand, if the ordered product is not found at the end of this investigation period, Banzola Collection will, at its own expense, re-ship the missing products initially ordered by the customer.